ez333 Privacy Policy — Your Information Is Our Responsibility

1. What Information We Collect

ez333 collects only the information necessary for the proper operation of our services. We never collect excessive or unnecessary personal information.

1.1 Information You Provide Directly

Information you voluntarily provide when you register or contact us:

• Full name and age (18 or above — 21+ is verified for users in Bangladesh)
• Mobile number and email address
• Payment-related information (such as the last four digits of your bKash / Nagad / Rocket account — the full number is never stored)
• Documents required for identity verification (National ID or passport — only during the KYC process)

1.2 Automatically Collected Information

When you use our platform, some information is recorded automatically:

• IP address and device identity
• Browser type and operating system
• Website access times, page visit details, and session duration
• Browsing behavior through cookies and similar tracking technologies

1.3 Transaction-Related Information

Your deposit, withdrawal, and betting history is stored securely in our systems. This information is used for financial reporting, dispute resolution, and responsible gaming monitoring.

2. Purpose of Using Your Information

ez333 uses your information only for the following legitimate purposes:

• Account Management: Verifying your registration, securing login, and maintaining your account.
• Service Delivery: Processing deposits, withdrawals, and betting-related activities.
• Identity Verification (KYC): Confirming user identity in accordance with applicable regulations.
• Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Responsible Gaming: Monitoring user gameplay patterns to prevent harmful behavior.
• Customer Support: Resolving your questions and complaints.
• Improvement and Analytics: Enhancing platform services and user experience.
• Communication: Sending necessary notifications, bonus offers, and policy update information.

If you do not wish to receive promotional communications, you can let our support team know at any time.

3. Data Security Measures

To ensure the security of your information, ez333 applies industry-standard technical and organizational measures.

3.1 Technical Security

• All data exchanged between your browser and our servers is secured through SSL (Secure Sockets Layer) encryption.
• Sensitive information (such as passwords) is stored using industry-standard hashing methods — never in plain text.
• Regular security audits and vulnerability assessments are conducted.
• Servers and databases are protected by firewalls and unauthorized access is prevented.

3.2 Organizational Security

• Only authorized personnel are permitted to access your personal information.
• All staff are trained on data privacy.
• Strict contractual obligations are imposed when sharing information with third parties.

4. Sharing Information with Third Parties

ez333 does not sell or rent your personal information. However, limited information may be shared in the following cases for service operation:

4.1 Payment Processors

Necessary financial information is shared with payment platforms such as bKash, Nagad, Rocket, and bank transfers to complete deposit and withdrawal processes. These organizations are governed by their own privacy policies.

4.2 Technology and Service Partners

Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), web hosting, and analytics services — these partners may access information only for the purpose of providing services and may not use it for any other purpose.

4.3 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement agencies, or to fulfill our legal obligations.

4.4 Business Transfers

In the event of a future merger, acquisition, or asset sale, your information may be transferred, but the new authority will also be required to comply with this Privacy Policy.

5. Cookie Policy

Cookies are small text files stored on your device. ez333 uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, verify security, and remember your preferences. Disabling these cookies will prevent the service from working properly.

5.2 Analytics Cookies

These cookies help us understand how users use the platform, which pages are visited most, and where there are opportunities for improvement.

5.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

6. Data Retention Period

ez333 retains your information only for as long as necessary. The retention period is determined based on the following factors:

• For the entire period your account remains active.
• Financial transaction records — for the period required by applicable legal requirements.
• KYC documents — for the period specified by regulatory guidelines.
• After account closure — for as long as necessary to resolve any disputes or fulfill legal obligations.

Once the specified period ends, your information is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information, and ez333 fully respects them:

7.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of this information.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you can request a correction. Some information can be updated directly from account settings.

7.3 Right to Deletion

In certain circumstances (such as information outside of legal obligations), you can request that your information be deleted. However, this right may be limited for active accounts or ongoing transactions.

7.4 Right to Object to Processing

You can object to the processing of your information for marketing or promotional communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected] — our team will respond as quickly as possible.

8. Protection of Minors' Information

ez333 provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors.

If we become aware that a minor is using our services or that we hold their information, that account will be closed immediately and the related information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

9. International Data Transfer

ez333's servers and service infrastructure may be located in various countries. Even if your information is transferred or processed outside Bangladesh, we ensure that such transfers are completed in a fully secure manner and under appropriate safeguards.

For international data transfers, we ensure contractual obligations and industry-standard security measures are in place.

10. Response to Privacy Breaches

In the event of a security breach (data breach), ez333 will immediately take the following steps:

• Identify the source and scope of the breach and bring it under control quickly.
• Notify affected users as quickly as possible.
• Take necessary remedial action and prevent recurrence in the future.
• Notify the relevant authorities in accordance with applicable legal requirements.

11. Policy Changes

ez333 reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• Update the date on this page.
• Send a notification to your registered email address.
• Notify you of the changes when you log in to the platform.

Continued use of the platform after a change will be considered acceptance of the new policy. The latest policy will always be available on this page.

12. Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Through the website's 24/7 Bengali live chat support.

Our privacy team generally tries to respond to your request within business days.

By using our services, you are considered to have read, understood, and consented to all terms of this Privacy Policy. We respect your trust and are always committed to protecting your information.